Shipping policy
Thank you for visiting Bone & Fluff™. The following are the terms and conditions that formulate our Shipping Policy. Please read carefully before placing an order.
Processing Times
We ship directly from multiple warehouses as soon as orders are processed. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- Domestic Shipping (United States): Estimated delivery time is 2 - 14 business days. (We'll try to expedite delivery time as much as possible)
- International Shipping: Estimated delivery time is 14 - 31 business days. Delivery may vary depending on customs clearance and the destination country.
Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller's control).
Please note: delivery times are estimates and not guaranteed.
Shipping Costs
- Standard shipping: Free Shipping
- Express shipping (if available): as per the policy
- International shipping: Free Shipping
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. You will be notified via email so that you can keep track of your delivery status every step of the way. You can also track your shipment progress here.
Shipping Restrictions
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please get in touch with the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, don't hesitate to get in touch with us at info@boneandfluff.com and we will assist where possible.
Customs, Duties & Taxes
Bone & Fluff™ is not responsible for any customs & taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
If the package is returned to us due to unpaid customs, taxes or return to the sender, we will refund the cost of the product but retain the shipping charges.
Damages
If you receive damaged merchandise, take a picture and email us the picture to info@boneandfluff.com right away. We will only replace the damaged goods within 48 hours of receiving your order.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at: info@boneandfluff.com